Shipping policy

Store: Bellaoris
Address: Via per Salvarosa 4, 31033 Castelfranco Veneto, Treviso, Italy
Email: contact@bellaoris.com
Phone: +39 366627659
Business Owner: Candida Gianino

At Bellaoris, we aim to provide customers with a clear, dependable, and efficient shipping experience when ordering women’s dresses from our store. This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered, together with important information about delivery delays, customs charges, address changes, and consumer rights.

1. Order Processing

Orders are normally prepared and processed within 1–2 business days after payment has been successfully authorised and confirmed.

After your order has been dispatched, Bellaoris will send a shipping confirmation email containing the available tracking number and tracking link.

2. Shipping Destinations and Estimated Delivery Times

Bellaoris ships to selected international destinations through trusted postal, courier, and logistics partners.

Our current estimated delivery times are:

European Union and Switzerland: Approximately 8–10 business days.
United Kingdom: Approximately 6–10 business days.
South Africa: Approximately 8–12 business days.

Delivery estimates begin after the order has been dispatched and do not include the order-processing period.

These delivery periods are estimates only and cannot be guaranteed. Actual delivery times may be affected by customs clearance, local courier operations, public holidays, severe weather, seasonal demand, transport disruptions, or other circumstances outside the reasonable control of Bellaoris.

3. Shipping Charges

Free Standard Shipping: Available for qualifying orders with a total value above €30.
Orders Below €30: The applicable shipping charge will be calculated automatically and shown during checkout before payment is completed.

Any available shipping methods, costs, or delivery options will be displayed during checkout based on the delivery destination and order value.

Where required by applicable law, prices displayed on the Bellaoris website include VAT.

4. Shipment Tracking

Once your order has been handed over to the shipping provider, tracking information will normally be sent to the email address entered during checkout.

You may use the tracking number or tracking link provided to follow the shipment’s progress through the carrier’s tracking system.

Tracking information may require a short period to become active after the shipment has been dispatched.

If you have not received a tracking email within 48 hours after receiving confirmation that your order has been shipped, please contact us at contact@bellaoris.com.

5. Delivery Delays and Shipping Issues

If your parcel is delayed, appears lost, arrives visibly damaged, or experiences another delivery-related issue, please contact Bellaoris as soon as reasonably possible.

We may contact the shipping provider, review the tracking information, or request additional details from you to investigate the matter and determine an appropriate resolution.

Bellaoris cannot be held responsible for delays or delivery failures caused by events outside our reasonable control, including:

Incorrect, incomplete, or outdated delivery details supplied by the customer.
Courier delays or transportation interruptions.
Customs inspections, border controls, or clearance procedures.
Extreme weather or natural disasters.
Strikes, labour disputes, or transport restrictions.
Public holidays or periods of unusually high shipping volume.
Security checks or local delivery restrictions.
Other exceptional events outside our reasonable control.

Nothing in this section limits any mandatory legal rights available to customers regarding undelivered, damaged, or non-conforming goods.

6. Accuracy of the Shipping Address

Customers are responsible for reviewing their full name, street address, postcode, city, province or region, country, telephone number, and other delivery details before completing an order.

If you discover an error after submitting your order, contact Bellaoris immediately at contact@bellaoris.com.

We will make reasonable efforts to correct the address before processing or dispatch begins. However, address modifications cannot be guaranteed once the order has entered fulfilment or has been transferred to the shipping carrier.

Bellaoris is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Failed, Refused, or Unclaimed Deliveries

A shipment may be returned to the sender when:

The delivery address is incorrect, incomplete, or inaccessible.
The recipient refuses to accept the parcel.
The parcel is not collected from a collection point within the required period.
Repeated delivery attempts are unsuccessful.
The customer does not provide information requested by the carrier or customs authorities.

Where permitted by applicable law, reasonable shipping, return, handling, storage, or redelivery costs may be charged to the customer or deducted from an applicable refund.

Any such deduction will be communicated clearly and will not affect mandatory consumer protections.

8. Split Shipments

In some cases, an order containing multiple products may be shipped in separate parcels due to product availability, warehouse location, package size, or logistical requirements.

Separate shipments may arrive on different dates and may have individual tracking numbers.

You will not be charged additional standard shipping fees solely because Bellaoris chooses to divide an order into multiple shipments.

9. Returns and European Union Consumer Rights

Shipping and delivery terms are separate from your rights relating to returns, refunds, cancellations, and statutory withdrawal.

Bellaoris provides a 60-day satisfaction guarantee for eligible purchases in accordance with our Return & Refund Policy.

If you are a consumer residing within the European Union, you may also have a statutory 14-day right of withdrawal, subject to applicable consumer legislation and legal exceptions.

Where this feature is available, you may exercise your withdrawal right electronically by selecting the “Withdraw from Contract” option in your customer account or order details page.

After submitting an electronic withdrawal request, you will receive an acknowledgement confirming that the request has been received.

You may also submit a clear withdrawal statement by contacting contact@bellaoris.com.

For full information concerning return eligibility, return shipping, refunds, withdrawal procedures, exclusions, and damaged products, please review our Return & Refund Policy.

10. Customs, Duties, and Import Charges

International orders may be subject to customs inspections, import duties, taxes, brokerage charges, handling fees, or other charges imposed by the authorities or service providers in the destination country.

Unless Bellaoris clearly states otherwise during checkout, these charges are not included in the product price or standard shipping fee and remain the responsibility of the customer.

Customs charges are determined by local authorities. Bellaoris does not control these charges and cannot reliably predict their amount.

Customers are responsible for providing any information reasonably requested by customs authorities or the shipping carrier to complete delivery.

Refusing to pay applicable customs charges may cause the parcel to be delayed, abandoned, destroyed, or returned. Where permitted by law, related costs may be deducted from any refund.

11. Order Modifications and Cancellations

If your order has not yet entered processing, fulfilment, or dispatch, you may request a change or cancellation by contacting Bellaoris.

You may also use any cancellation or order-management option available through your customer account or order details page.

We will make reasonable efforts to complete your request, but changes and cancellations cannot be guaranteed once preparation or fulfilment has started.

After an order has been dispatched, it can no longer be modified or cancelled through the shipping process. Any eligible return must then follow the procedures described in our Return & Refund Policy.

12. Damaged Parcels

If your parcel arrives visibly damaged, please photograph the outer packaging before opening it whenever reasonably possible.

Please also keep the original packaging, shipping label, and affected product until our customer support team has reviewed the issue.

Your full name.
Your order number.
A description of the damage.
Clear photographs or videos of the packaging and product.

We will review the information and provide an appropriate solution in accordance with applicable law and our Return & Refund Policy.

13. Business Days

For the purposes of this Shipping Policy, business days mean Monday through Friday, excluding public holidays observed in Italy and any applicable holidays affecting shipping operations.

14. Customer Support

If you have questions regarding order processing, shipping costs, delivery estimates, tracking, customs, address changes, or delivery issues, please contact us using the details below:

Store: Bellaoris
Business Owner: Candida Gianino
Address: Via per Salvarosa 4, 31033 Castelfranco Veneto, Treviso, Italy
Email: contact@bellaoris.com
Phone: +39 366627659