Privacy policy

Store Information

Store: Bellaoris
Address: Via per Salvarosa 4, 31033 Castelfranco Veneto, Treviso, Italy
Email: contact@bellaoris.com
Phone: +39 366627659
Business Owner: Candida Gianino

1. Personal Information We Collect

When you visit the Bellaoris website, create a customer account, purchase women’s dresses, subscribe to promotional communications, or contact our customer support team, we may collect personal information that is necessary to provide and improve our products and services.

Identity and Contact Information: This may include your full name, billing address, delivery address, email address, telephone number, and any other information you choose to provide when communicating with Bellaoris.

Payment Information: Payments are securely processed by authorised third-party payment providers. Bellaoris does not directly store your complete credit card or debit card details. Payment providers process your payment data according to their own privacy notices, security procedures, and applicable legal requirements.

Order and Transaction Information: We may collect information about your purchases, including the dresses ordered, selected sizes or colours, billing and delivery details, transaction records, order status, cancellations, returns, refunds, and customer support communications.

Technical and Usage Information: When you interact with our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, language settings, referring website, pages viewed, session activity, and general browsing behaviour.

2. How We Use Your Personal Information

Bellaoris may use your personal information for the following purposes:

To receive, process, and fulfil customer orders.
To arrange packaging, shipment, tracking, and delivery.
To securely process payments and confirm transactions.
To provide customer support and respond to questions or complaints.
To process cancellations, returns, withdrawal requests, and refunds.
To communicate important information about your order or account.
To identify, investigate, and prevent fraud or unauthorised transactions.
To improve our website, product selection, services, and shopping experience.
To meet accounting, taxation, consumer protection, and other legal obligations.
To send promotional communications where you have provided consent or where otherwise permitted by applicable law.

3. Legal Grounds for Processing Under the GDPR

Where the General Data Protection Regulation or other applicable European data protection legislation applies, Bellaoris processes personal information using one or more of the following legal grounds:

Consent: Where you have clearly agreed to a specific use of your personal information.
Contractual necessity: Where processing is required to complete your purchase, deliver your order, or provide requested services.
Legal obligation: Where processing is necessary to comply with applicable laws and regulatory requirements.
Legitimate interests: Where processing is reasonably necessary for our business operations, security, fraud prevention, service improvement, or customer support, provided those interests do not override your fundamental rights and freedoms.

4. How We Share Personal Information

Bellaoris does not sell personal information. We may share limited personal information with trusted third parties only when necessary to operate our store, complete customer orders, provide services, protect our business, or comply with legal obligations.

Your information may be shared with:

Payment gateways, banks, and transaction processing providers.
Shipping companies, postal operators, warehouses, and courier partners.
Website hosting, ecommerce, cloud storage, and technical service providers.
Analytics, website performance, and traffic measurement services.
Email, marketing, and customer communication platforms.
Customer support and order management service providers.
Fraud detection, cybersecurity, and identity verification providers.
Professional advisers, including accountants, legal advisers, and auditors.
Government agencies, courts, regulators, or law enforcement authorities where disclosure is legally required.

Third-party providers are expected to use personal information securely, confidentially, and only for the authorised purpose for which it was shared.

5. Cookies and Related Technologies

Bellaoris may use cookies, pixels, local storage, and similar technologies to operate the website, maintain essential shopping functions, remember customer preferences, analyse website traffic, measure performance, improve security, and personalise the online shopping experience.

Cookies may include:

Strictly necessary cookies required for website and checkout functionality.
Preference cookies that remember language, location, or display choices.
Analytics cookies used to understand how visitors interact with the website.
Marketing cookies used to measure advertising effectiveness and provide relevant promotions where permitted.

You may manage, limit, or disable cookies through your browser settings or any cookie management tool made available on our website. Disabling essential cookies may prevent certain website features from working correctly.

6. Protection of Personal Information

Bellaoris uses appropriate technical, administrative, and organisational safeguards designed to protect personal information from unauthorised access, accidental loss, alteration, misuse, disclosure, or destruction.

These safeguards may include secure connections, restricted access controls, trusted payment processors, security monitoring, and internal data-handling procedures.

However, no online transmission, electronic storage system, or security method can be guaranteed to be completely secure. We therefore cannot promise absolute protection against every possible security risk.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Information may be retained for longer periods where required to:

Complete transactions and provide customer support.
Maintain accounting, tax, and business records.
Comply with legal or regulatory obligations.
Resolve complaints, disputes, returns, or payment issues.
Prevent fraud and protect our legal rights.
Enforce our agreements and store policies.

Once personal information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.

8. International Transfers of Personal Information

Some of our trusted service providers may process or store personal information in countries outside Italy, the European Economic Area, or your country of residence.

Where international transfers occur, Bellaoris takes reasonable steps to ensure that appropriate safeguards are used, such as legally recognised contractual protections, adequacy decisions, or other transfer mechanisms permitted under applicable data protection law.

9. Your Data Protection Rights

Depending on your location and the laws that apply to you, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate, outdated, or incomplete information.
Request deletion of your personal information where legally permitted.
Request restriction of certain processing activities.
Object to processing based on legitimate interests.
Withdraw your consent at any time where processing is based on consent.
Request a portable copy of certain personal information.
Object to direct marketing communications.
Submit a complaint to an authorised data protection supervisory authority.

These rights may be subject to legal limitations, identity verification requirements, or record-retention obligations.

To submit a privacy request, please contact us at contact@bellaoris.com.

10. Marketing and Promotional Messages

Where you have subscribed or where marketing is otherwise permitted by applicable law, Bellaoris may send you newsletters, promotional offers, product announcements, dress collections, discount information, and other marketing content.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message or by contacting us at contact@bellaoris.com.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages relating to your orders, payments, deliveries, refunds, account security, or customer service requests.

11. Children's Personal Information

The Bellaoris website is not directed toward children under the age of 16, and we do not knowingly collect personal information directly from children without appropriate parental or legal consent.

If we become aware that personal information belonging to a child has been collected without valid authorisation, we will take reasonable steps to remove it from our systems where required.

12. Links to External Websites

Our website may contain links to websites, payment services, social media platforms, or other online services operated by third parties.

Bellaoris does not control and is not responsible for the privacy practices, security procedures, availability, or content of external websites. We recommend reviewing the privacy policy of each third-party service before providing personal information.

13. Automated Processing and Fraud Prevention

Bellaoris and its service providers may use automated systems to identify potentially fraudulent, suspicious, or unauthorised transactions.

These systems may consider information such as transaction patterns, billing and shipping details, device information, IP addresses, payment history, and account activity.

Where required by applicable law, you may have the right to request human review of a decision that significantly affects you and was made solely through automated processing.

14. Changes to This Privacy Policy

Bellaoris may revise this Privacy Policy when necessary to reflect changes in our business, services, technology, legal requirements, or data-processing practices.

The latest version will be published on this page. Updated terms will become effective when posted unless a different effective date is stated or applicable law requires additional notice.

We recommend reviewing this Privacy Policy periodically to remain informed about how Bellaoris handles personal information.

15. Contact Information

If you have questions about this Privacy Policy, wish to exercise a privacy right, or require information about how Bellaoris handles your personal information, please contact us using the details below.

Bellaoris
Business Owner: Candida Gianino
Address: Via per Salvarosa 4, 31033 Castelfranco Veneto, Treviso, Italy
Email: contact@bellaoris.com
Phone: +39 366627659